Time Limousine Policies and Terms

By placing a reservation with Time Limousine you acknowledge and expressly agree to the following policies, terms and conditions and further expressly authorize Time Limousine to charge your credit card in full or part deposit relating to your reservation, including, but not limited to, charging your credit card in full for the reservation should you be considered a no-show. Service is deemed rendered, whether you enter the vehicle or not, when the cancellation period is reached.

Credit Card/Voucher Presentation to Chauffeur

All Clients are required to sign and present the emailed or fax'd Voucher to their Driver at pick-up with the Actual Physical Credit Card Provided at Time of Booking; unless a Signed 3rd Party Authorization with required documents has been placed on file with  prior to pick-up or a Corporate Account has been activated and all required documents received.

Privacy Policy 

Time Limousine  do not sell, rent or disseminate your personal and financial information to any outside third parties.

Time Limousine Sevice Ltd reserves the right to use the information supplied to provide requested services and collect payment for services rendered in accordance with our rates, terms and policies.

Airport Arrival Transfer Wait Time 

Time Limousine provides up to 30 minutes of free wait time for domestic arrivals  (up to 45 minutes of free wait time on International Arrivals requiring Customs Clearance) on each Airport Arrival Transfer for you to deplane and obtain your luggage. If you do not meet your Chauffeur or call us within 30 minutes (45 minutes for Intl. Arrivals requiring Customs Clearance) of your plane landing we will consider you a "no-show" and you will be charged in full for the reservation. For wait time charges see below, Rates & Billing Section.

Update of Airport Transfer Flight Arrival Times 

Time Limousine update all flight arrival times when a correct flight number is provided, but the update is only as reliable as the information we are provided by the Airline or Airport.

Point to Point Transfers 

Time Limousine  provides up to a 10 minute grace period at pick-up; before wait time charges apply at the hourly rate of the vehicle + 10-15% gratuity billed in .15 min increments. Point to Point Transfers include all Return Airport Transfers, Cruise Port Transfers,Dinner Transfers,Club Transfers, Point A to Point B Transfers and all non hourly reservations.

Hourly Reservations and Posted Minimums:

Hourly orders are billed the number of hours you ordered the vehicle for; then in .15 min increments thereafter. Minimum posted number of hours; is only the minimum number of hours we will accept an order for not what you will be billed for. Reductions in the amount of time ordered are not permitted once an order is confirmed.

Wedding, Grad and Special Event Deposit Policy:

A deposit of 35% of the total price and a signed contract are required to hold the vehicle. Deposits are non-refundable, since many of our vehicles are booked a year in advance. Occasionally, we do apply a partial credit from the deposit to a future event, depending on circumstances and how soon we receive the cancellation

No-Show Policy

On all reservations you will be considered a no-show at 30 minutes (45 minutes for Intl. Arrivals requiring Customs Clearance) past your scheduled pick-up time; if you have not met your Chauffeur or contacted us by phone, you will be charged in full for the reservation. To avoid being charged as a no-show, do not leave your location without contacting A1 Worldwide Limousine by phone.

Cancellation Policy

Cancellations are accepted by phone only. 

Airport Arrivals & Departure Transfers: Time Limousine  requires that cancels be received no less than 12 hours prior to p/up time. Roundtrip Orders must be cancelled as 2 separate orders 

Hourly Charters,Point to Point transfers, Specials & Tours: Time Limousine  requires that cancels be received no less than 72 hours prior to p/up time.

Wedding & Grad Package: Time Limousine requires that cancels be received no less than one month prior to p/up time & deposit will be non refundable

Intl. Reservations (Outside US/Canada): Time Limousine  requires that cancellations be received; no less than 72 hours prior to p/up time. Roundtrip orders must be cancelled as 2 separate orders If you fail to cancel by the prescribed time frames prior to your p/up time you will be charged in full for the order.

All Deposits are non-refundable; even if you cancel w/in prescribed time frames. The balance in full will be due should you fail to cancel by prescribed time frame or no-show at p/up. If you cancel by the prescribed time frame the balance is waived

Change Policy 

Time Limousine  requires that all changes be received by phone (changes cannot be made with drivers) at least 2 hours prior to p/up for US/CDN Orders; 4 Hours for Intl. Orders & are subject to availability. If, a change cannot be accommodated & results in a cancel you will be charged in full for the order. Reductions in the amount of time or vehicle size ordered are NOT permitted once an order is confirmed. Tours, Specials and Package Orders are NOT permitted to be changed to standard hourly reservations once confirmed.

Vehicle Request Policy 

Time Limousine reserve the right to upgrade a vehicle request to accommodate a client's reservation at no charge to the client if deemed necessary. Vehicle type & colour can be gurantee with minimu 4 hr consectively booking.

Rates & Billing:

All Rates are subject to audit after order completion; to include actual tolls, parking fees, addl. stops & time allotted, etc. Hourly jobs are billed the number of hours you ordered the vehicle for; then in .15 min  increments thereafter. Minimum posted number of hours; is only the minimum number of hours we will accept an order for not what you will be billed for. 

Time Limousine rates are billed, including, applicable fees/taxes and a 10-15% Gratuity. If you feel would like to provide an additional gratuity it is at your sole discretion. If, you choose to provide an additional cash gratuity; it is at your sole discretion, and is only in addition to the 10-15% you have already paid for. You will not receive a full or partial refund for the 10-15% Gratuity by providing a cash tip to the Chauffeur.

Surcharges

All out of pocket charges, including, but not limited to; road tolls, parking, airport fees and carts will be billed to the client.

Payment Methods 

Time Limousine accepts Visa, MasterCard & American Express .All charges, including gratuities are billed to your credit card/account. Credit Cards are charged prior to p/up time. The Credit Card provided at booking must be present with cardholder at pick-up. Unless a Signed 3rd Party Authorization with required documents has been placed on file and approved by Time Limousine  prior to pick-up or a Corporate Account has been activated and all required documents received.

Vehicle Images

Vehicles Images listed on the Time Limousine Websites may differ from the actual vehicle; all   vehicles are late model and impeccably maintained.

Lost or Damaged Items 

Time Limousine not responsible for items that are left in the vehicle, lost or damaged. We reserves the right to charge a delivery fee for returning lost items if found. Our Chauffeurs will assist with luggage at a client's request, but assume no liability for doing so.

Uncontrollable Acts, Acts of God and/or Acts of Mother Nature

Time Limousine is not responsible for acts of God, acts of Mother Nature and/or circumstances that are beyond our control; including, but not limited to traffic congestion, road closures, accidents, flight delays, weather delays, etc.

Vehicle Damage/Cleaning

The Party paying for the Reservation is responsible for all damages and/or cleaning charges incurred by the renter and/or Party of the Renter, including but not limited to: Vomit/Sickness ($200 Cleaning Fee), Alcohol Spillage ($100, Cleaning Fee), Broken Glassware ($10,Per Glass), Burns ($500 Replacement/Repair), Smoking ( $100. per violation ) Upholstery Tears ($500-1000, Replacement/Repair) and/or Opening a Car Door into another Vehicle or Stationary Object ($1500-2000) etc.

Termination of any reservation by Time Limousine 

Time Limousine reserves the right to terminate any reservation without refund, if the Operat or Dispatcher on duty feels that the Renter and /or Party of the Renter is putting the Operator or the mode of transportation or the Renter/and/or Party of the Renter in danger of injury. Or, if the Renter and/or Party of the Renter are in the possession of any illegal material and/or substance, this service will be canceled without refund. A1 further reserves the right to refuse service in its sole discretion. This is without exception.

Rate Changes 

Time Limousine  reserve the right to change rates at any time without notice.